How to Integrate LLMs and AI Agents into Legacy Enterprise Software (ERP & CRM)

Most Singapore enterprises don't need to replace their ERP or CRM to benefit from AI. SAP, Xero, and Salesforce hold valuable structured business data — the challenge is that querying it requires clunky interfaces. Layering AI agents on top solves this without expensive core replacements.

Architecture Patterns That Work

• API-Layer Integration: Translates natural language queries into secure backend API requests.
• Event-Driven Agents: Watches for transactional events (new invoices, overdue AR) and takes proactive action.